Our Guarantee & Warranty - Tilehurst Roofing Fort Lauderdale

The Tilehurst Roofing Fort Lauderdale Guarantee

We put the guarantee in writing before the crew leaves your driveway. That’s the Tilehurst way, and it’s been the way since 2000, when the Kingswell family of roofing companies first started putting roofs on homes. What does that mean for a Fort Lauderdale homeowner? It means you never have to wonder what’s covered, how long it’s covered, or whether you’ll get a straight answer when something goes wrong. Every repair we make on a roof in Fort Lauderdale comes with a written guarantee, delivered in hand before we pack up the ladders. If that repair fails inside the guarantee period, we come back and fix it at no charge. No phone tag, no fine print, no “well, actually.” That’s our 365-Day Done Right Promise, and we don’t offer it as an upgrade. It’s the floor.

Call (754) 732-9325

Greg Holloway, Owner of Tilehurst Roofing Fort Lauderdale, puts it plainly: a roof repair that isn’t guaranteed isn’t a repair. It’s a gamble. We don’t ask Fort Lauderdale homeowners to gamble with their biggest investment.

What’s Covered

Here’s what our written guarantee covers, in plain language. No legalese, no carve-outs hiding in a footnote. If we did the work, we stand behind it.

• Workmanship on every repair. If our installation or repair work fails during the guarantee period, we return and correct it at no charge under the 365-Day Done Right Promise.
• Parts and materials we install. We don’t pass the buck to a manufacturer’s hotline. If a component we put on your Fort Lauderdale roof fails, we handle the warranty claim and the reinstallation.
• On-time arrival in the window we gave you. The Kingswell Way means showing up when we said we’d show up. If we miss our window, you’ll know why before you have to call and ask.
• Cleanup that leaves your property cleaner than we found it. Roofing debris, old nails in the yard, torn shingles in the flower bed: that’s our mess to haul away, and we do.
• Honest pricing with no change orders sprung mid-job. The written price you approve before any work starts is the price you pay. If we find hidden damage once we’re on the roof, we stop, show you, and get your sign-off on a new written price before we touch it.
• The decking, flashing, drip edge, and underlayment we touch. These are the unseen parts of your roof: the plywood decking the shingles fasten to, the metal flashing that seals valleys and vents, the drip edge that directs water into the gutter, and the underlayment that sits between decking and shingles as a second water barrier. They’re covered by the same guarantee as the shingles on top.

Our Satisfaction Promise

If something doesn’t feel right after we leave, you don’t sit on it. You call (754) 732-9325 and get a live person, 24 hours a day, seven days a week, including evenings and weekends. Not a voicemail box. Not a callback queue. A person who can pull up your job file and talk specifics.

Here’s how the make-it-right process works. You describe the issue. We schedule a return visit at no charge. If the problem falls under our guarantee, we fix it, period. If it turns out to be something unrelated to our original repair, you still get a written price before any new work starts, so there’s never a surprise bill waiting at the end. Our written guarantee is not a trick to get a second truck roll fee out of you. The second visit is free if the repair failed. That’s the promise, and Greg Holloway signs his name to it on every job.

Fort Lauderdale weather doesn’t give roofs an easy time. Salt air, afternoon downpours, and the occasional tropical storm all stress a roof in ways homeowners don’t see until water is already inside. That’s why we don’t treat a repair as done when the truck pulls away. We treat it as done when a full year has passed and your roof held through every storm the season threw at it.

Licensed & Insured Backing

A guarantee on paper is only as strong as the company standing behind it. Tilehurst Roofing Fort Lauderdale is a licensed and insured roofing contractor, and we’re backed by the Kingswell family of roofing companies that has been fixing and replacing roofs since 2000. Insurance protects your home and our crew if something unexpected happens on the job, whether that’s a slipped tool, a damaged gutter, or an injury. Licensing means we’re accountable to the state of Florida for the quality and safety of our work. When you combine that with a written guarantee delivered before we leave, you get something rare in this trade: a paper trail that actually means something.

We also run background checks on every technician who climbs onto a Fort Lauderdale roof, and they arrive in uniform. You’ll know exactly who is on your property and who to hold accountable. That matters when a guarantee is only as good as the people honoring it.

Written by Greg Holloway, Owner at Tilehurst Roofing Fort Lauderdale, serving Fort Lauderdale since 2000 under the Kingswell Guarantee.